Legal & Platform Rules

Terms and Conditions – When PKR Gaming Platform

These terms govern your use of the When PKR platform. Please read them carefully before you register, deposit, or place any bets. Using this platform means you agree to everything written here.

Last Updated: 1 January 2026
Important: These Terms and Conditions apply to all users of the When PKR platform — website and mobile app. By creating an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, please do not use this platform.

01 Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "User", "you") and When PKR ("Platform", "we", "us"). By accessing or using the When PKR website at whenpkr.org or the When PKR mobile app, you confirm that you have read these Terms, understood them, and agreed to be bound by them.

If you are using this platform on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf and that they are equally bound by them.

When PKR reserves the right to update or modify these Terms at any time. Continued use of the platform after any changes are posted constitutes your acceptance of the revised Terms. We will make reasonable efforts to notify registered players of significant changes via the platform or the email address associated with their account.

Plain English summary: Using the platform means you agree to these rules. If the rules change, we will let you know. Carrying on using the platform after that means you accept the new rules too.

02 Eligibility

To use the When PKR platform and access any gaming or betting services, you must meet the following eligibility requirements:

  • You must be at least 18 years of age. When PKR is strictly an adults-only platform. Underage gambling is prohibited.
  • You must be able to enter into legally binding contracts under the laws applicable to you.
  • You must not be registered as a self-excluded player on When PKR or have had your account permanently closed for rule violations.
  • You must not be acting on behalf of another person or operating as a professional betting syndicate using automated systems without prior written permission from When PKR.

When PKR may request proof of age or identity at any time. If you cannot confirm your eligibility when requested, your account may be suspended and any balance held until the verification process is completed satisfactorily.

Age Requirement: You must be 18 or older to register and play. When PKR takes underage access seriously and may request ID documents to verify your age before processing any withdrawal.

03 Account Registration

Each player is permitted to hold one account on the When PKR platform. Creating duplicate or multiple accounts — whether using the same or different personal details — is strictly prohibited. If multiple accounts are detected, all accounts may be suspended and any bonuses or winnings accrued through the duplicate accounts may be forfeited.

When registering, you must provide accurate, complete, and up-to-date information. This includes your real name, date of birth, and a valid contact method. You are responsible for keeping your login credentials secure. Do not share your password with anyone. When PKR will never ask you for your password by email or phone.

  • You are fully responsible for all activity carried out under your account.
  • If you suspect unauthorised access to your account, you must contact support immediately.
  • Account names and personal details cannot be transferred to another person.
  • When PKR may close or suspend any account that provides false information during registration.

Account verification (KYC) may be required before withdrawals are processed. You may be asked to provide a government-issued ID, proof of address, or proof of the payment method used for deposits. This is a standard procedure to protect players and maintain platform integrity.

04 Deposits & Payments

All transactions on the When PKR platform are conducted in Pakistani Rupees (PKR). We support the following payment methods for deposits:

  • JazzCash — mobile wallet transfers
  • Easypaisa — mobile wallet transfers
  • Raast — instant bank-to-bank transfers
  • Bank Transfer — direct bank account deposits
  • Mobile Wallets & Cards — as available at the time of deposit

Deposits are credited to your When PKR account once confirmed by the payment provider. Processing times vary by method — JazzCash and Easypaisa deposits are typically instant; bank transfers may take longer depending on the sending bank.

All deposits must come from a payment account that is registered in your own name. Third-party deposits — where someone else's payment account is used to fund your When PKR balance — are not permitted and may result in account suspension and funds being returned to the source.

No Hidden Fees: When PKR does not charge platform fees on standard deposits. Any fees charged by your bank or mobile wallet provider are outside our control and are your responsibility to check with your provider.

05 Withdrawals

You may request a withdrawal of your available balance at any time, subject to the following conditions:

  • Your account must be fully verified (KYC complete) before your first withdrawal is processed.
  • Withdrawals are processed back to the same payment method used for your most recent deposit where technically possible.
  • Any active bonus wagering requirements must be completed before a withdrawal can be processed against bonus-derived funds.
  • Minimum withdrawal amounts apply — check the Deposit & Withdrawal page for current limits.
  • When PKR reserves the right to carry out additional verification checks before processing large withdrawals.

Withdrawal processing times depend on the method selected. Mobile wallet withdrawals via JazzCash or Easypaisa are typically processed within a few hours during business hours. Bank transfers may take one to three working days. VIP members on higher tiers benefit from priority withdrawal processing.

VIP Benefit: Players on higher VIP tiers enjoy faster withdrawal processing and higher single-transaction withdrawal limits. Visit the VIP page to see how the programme works.

06 Bonuses & Promotions

When PKR offers bonuses and promotional rewards to both new and existing players. All bonuses are subject to the specific terms attached to each promotion, which are displayed at the point of offer. The following general rules apply to all bonuses unless a specific promotion states otherwise:

  • Bonuses are credited to your account in PKR.
  • Each bonus offer is available once per player, per household, and per device, unless specifically stated as a recurring promotion.
  • Wagering requirements must be met before bonus funds or bonus-derived winnings can be withdrawn. The wagering requirement multiplier is stated clearly on each promotion page.
  • Bonuses have an expiry period. If wagering requirements are not completed within the stated period, the bonus and any associated winnings will be removed from your account.
  • When PKR reserves the right to withdraw a bonus offer, adjust its terms, or void bonus winnings if there is evidence of bonus abuse, collusion, or exploitation of a technical error.
  • Bonus funds cannot be transferred, sold, or exchanged for cash directly — they must be wagered according to the stated requirements first.
Transparent Bonus Terms: When PKR writes bonus terms in plain, straightforward English. If a wagering requirement applies, the exact multiplier and qualifying games are shown on the promotion page — no buried footnotes.

07 Betting & Gaming Rules

All bets placed on the When PKR platform are subject to the specific rules of the market or game type involved. General rules that apply across all sports betting and casino game activity include:

  • Bets are accepted and confirmed at the odds displayed at the time of placement. Live in-play odds can change rapidly — once your bet is confirmed, the odds are locked in.
  • In the event of a technical error that results in clearly incorrect odds being displayed, When PKR reserves the right to void affected bets and return stakes to player accounts.
  • Cricket markets — including PSL, T20 internationals, and domestic competitions — follow standard cricket betting settlement rules. Match abandonment, D/L method results, and no-result scenarios are settled according to the rules stated on the relevant market.
  • Slot games, fish games, and live casino titles operate with a stated Return to Player (RTP) percentage. RTP figures are available on individual game information pages.
  • Using automated bots, scripts, or third-party software to place bets is prohibited and will result in account suspension.
  • When PKR reserves the right to limit bet sizes on specific markets or for specific accounts if unusual betting patterns are detected.

For full sport-specific and game-specific rules, refer to the rules section within each betting market or game page on the platform.

08 Responsible Gaming

When PKR is committed to providing a safe gaming environment. Gaming should be entertainment — a fun activity with money you have set aside for leisure, not a way to generate income or recover financial losses.

The platform provides the following responsible gaming tools, accessible from your account settings:

  • Deposit Limits: Set a daily, weekly, or monthly cap on how much you deposit.
  • Session Time Alerts: Receive a notification after a set amount of time spent on the platform.
  • Self-Exclusion: Temporarily or permanently exclude yourself from the platform. During a self-exclusion period, you will not be able to log in or place bets.
  • Reality Check: Periodic on-screen reminders showing how long you have been playing in the current session.

If you feel that your gaming is becoming difficult to manage — if you are spending more than you planned, chasing losses, or gambling affecting your daily life — please use the self-exclusion tool or visit our dedicated Responsible Gaming page for further guidance.

18+ Only. When PKR is strictly for adults. If you know someone under 18 who may be accessing online gaming platforms, please use parental control software to restrict access. We support responsible gaming for all players.

09 Prohibited Conduct

The following actions are strictly prohibited on the When PKR platform. Engaging in any of them may result in account suspension, forfeiture of balance, and permanent ban:

  • Creating more than one account for any reason.
  • Providing false or misleading information during registration or verification.
  • Using another person's payment account to deposit funds.
  • Exploiting software bugs, calculation errors, or technical glitches to gain an unfair advantage.
  • Using automated betting software, bots, or scripts.
  • Colluding with other players to manipulate game outcomes or bonus conditions.
  • Engaging in any form of match-fixing, spot-fixing, or corrupt activity related to sports events available on the platform.
  • Attempting to launder money or use the platform for any unlawful financial activity.
  • Abusing customer support staff through threatening, abusive, or harassing language.

When PKR cooperates fully with law enforcement and regulatory authorities where required. Any suspected illegal activity identified on the platform will be reported as required by applicable law.

10 Privacy & Data

When PKR collects and processes personal data as described in our Privacy Policy. By registering an account, you consent to the collection and use of your data in accordance with that policy.

Key points regarding your data:

  • Your personal information is used to manage your account, process transactions, and comply with verification requirements.
  • When PKR does not sell your personal data to third parties for marketing purposes.
  • Transaction data and account activity logs are retained for a reasonable period as required for platform security and dispute resolution.
  • You may request access to or deletion of your personal data by contacting our support team, subject to any legal obligations that require us to retain certain records.

For full details on how your data is handled, please read our Privacy Policy.

11 Limitation of Liability

To the fullest extent permitted by applicable law, When PKR's liability to you in connection with the platform — whether in contract, tort, or otherwise — is limited to the amount you have deposited into your account in the 30 days preceding the event giving rise to the claim.

When PKR is not liable for:

  • Loss of profits, revenue, or anticipated winnings.
  • Service interruptions caused by internet connectivity issues, device problems, or third-party infrastructure outages beyond our reasonable control.
  • Losses arising from your failure to secure your login credentials.
  • Any bets voided as a result of a genuine technical error, provided stakes are returned.
  • Indirect, consequential, or special damages of any kind.

The platform is provided on an "as is" and "as available" basis. When PKR makes reasonable efforts to maintain service availability but does not guarantee uninterrupted access at all times.

12 Changes to Terms

When PKR may update these Terms and Conditions at any time. When material changes are made, we will post a notice on the platform and, where possible, notify registered players via their account contact details. The "Last Updated" date at the top of this page reflects when the most recent changes were made.

Your continued use of the When PKR platform after any changes are posted constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting support.

Stay Informed: We recommend checking this page periodically, especially if you are a regular player. The Terms are written in plain English — no legal jargon intended to confuse.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need help with your account, our support team is available around the clock.

You can reach us at:

  • Email: [email protected]
  • Live Chat: Available inside the When PKR app and on the website — look for the chat icon in the bottom corner.
  • FAQ: Many common questions are answered on our FAQ page.

For responsible gaming support, visit our Responsible Gaming page where you will find self-assessment tools, self-exclusion options, and further guidance.

Our Commitment to Fair & Transparent Gaming

Plain Language Terms

When PKR Terms are written in straightforward Pakistan English — no deliberately confusing legal language. If something is not clear, our support team will explain it. What you read here is what applies to your account, with no buried exceptions in tiny print.

PKR — No Hidden Conversions

Every transaction — deposits, withdrawals, bets, wins — is conducted in PKR. There are no surprise currency conversion fees, no exchange rate markups applied by the platform. What you deposit is what hits your balance. What you withdraw is what arrives in your JazzCash, Easypaisa, or bank account.

One Account, One Identity

The single-account rule exists to protect all players — it prevents bonus abuse, collusion, and unfair advantages. Your account is yours alone. Verification checks ensure the platform remains fair for every Pakistani player who uses it.

Honest Bonus Conditions

Bonus wagering requirements, expiry dates, and eligible games are all stated upfront on every promotion. When PKR does not change bonus terms retrospectively for active players. If you accept a bonus under specific conditions, those conditions remain in place for the lifetime of that bonus.

Responsible Gaming Built In

Deposit limits, session alerts, and self-exclusion tools are not hidden in a corner of the platform. They are accessible directly from your account settings. When PKR genuinely wants players to stay in control of their gaming — because a player who plays responsibly stays on the platform long-term.

Terms Change Notifications

If these Terms are updated in a way that materially affects your rights as a player, When PKR will notify you through the platform or via your registered contact details. You will not wake up one day to find your account governed by rules you never agreed to without any warning.

Agree to the Terms and Start Playing on When PKR

Now that you know the rules, you are ready to go. Create your free account in under two minutes, deposit in PKR via JazzCash or Easypaisa, and start betting on PSL cricket, spinning slots, or playing fish games — all on the When PKR app.