Your privacy matters. This page explains exactly what personal data When PKR collects, why we need it, how it is stored, and what rights you have over your own information.
When PKR takes your privacy seriously. This Privacy Policy explains what personal data we collect from players who use our platform — whether through the website at whenpkr.org or through the When PKR mobile app — and how that data is used, stored, and protected.
We collect only the data that is genuinely necessary to operate the platform, process your deposits and withdrawals in PKR, keep your account secure, and comply with reasonable platform integrity requirements. We do not collect data for the sake of it, and we do not sell your personal information to third parties for marketing purposes.
This policy is written in plain Pakistan English. If the language ever feels unclear or you have a specific question about how your data is handled, our support team is available through live chat on the platform or by email at [email protected].
The following categories of personal data may be collected when you register or use the When PKR platform:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | At registration / KYC verification |
| Contact Data | Email address, phone number | At registration |
| Verification Documents | CNIC, passport, utility bill | During KYC checks before withdrawals |
| Financial Data | JazzCash / Easypaisa account reference, bank details for transfers | When you deposit or withdraw |
| Transaction Data | Deposit amounts, withdrawal requests, bet history in PKR | Ongoing platform use |
| Technical Data | IP address, device type, browser, OS, session timestamps | Automatic on each login/session |
| Usage Data | Pages visited, games played, time spent on the app | Automatic during platform use |
| Communications Data | Support chat transcripts, emails sent to us | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health data unless this is strictly required for responsible gaming purposes (for example, if a player requests self-exclusion).
When PKR collects your personal data through the following channels:
We use your personal data for the following purposes:
When PKR does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary:
All third parties with whom When PKR shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.
All transactions on the When PKR platform are processed in PKR (Pakistani Rupees). When you make a deposit or request a withdrawal, the payment details you provide — such as your JazzCash mobile number, Easypaisa account, or bank account number — are used solely to process that transaction.
When PKR does not store full bank account credentials or card numbers on its own servers. Payment data is handled through secure, encrypted connections with our payment partners. We retain only the transaction reference information necessary to match your deposit to your account and to process withdrawal requests accurately.
The When PKR website uses cookies — small text files stored on your device — to support platform functionality and improve your experience. The types of cookies we use include:
You can control cookie settings through your browser preferences. Disabling all cookies may affect your ability to use certain features of the When PKR platform. Most modern browsers allow you to see which cookies are set and to delete them individually.
When PKR implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While we take security seriously and invest in robust protection, no digital platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and log out when using shared devices.
When PKR retains your personal data only for as long as is necessary for the purposes described in this policy. In practice, this means:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
As a player on the When PKR platform, you have the following rights in relation to your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data on your account.
Request deletion of your data, subject to legal retention obligations.
Ask us to limit how we process your data in certain circumstances.
Request your data in a structured, commonly used format where applicable.
Object to processing of your data for direct marketing or profiling purposes.
To exercise any of these rights, contact our support team via live chat on the platform or by emailing [email protected]. We will respond within a reasonable timeframe. Note that some requests may be subject to identity verification before we action them — this is to protect your account from unauthorised data requests.
The When PKR platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe that a minor has registered on the platform using false information, please contact us immediately at [email protected]. We will investigate and close the account, deleting any associated personal data promptly.
When PKR may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to our data practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights, notify you through the platform or via your registered email address.
We encourage you to review this policy periodically. Continued use of the When PKR platform after changes are posted indicates your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may request account closure by contacting support.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch:
For questions specifically about responsible gaming tools, self-exclusion, or deposit limits, visit our Responsible Gaming page.
All sensitive player data on When PKR is encrypted at rest and in transit. Your password is never stored in plain text. JazzCash and Easypaisa payment references are handled through encrypted channels, so your PKR transactions remain private from end to end.
When PKR does not sell or rent your personal data to third-party marketers — full stop. Your name, phone number, and email address stay within the platform ecosystem and are never passed to advertisers or data brokers. You will only receive communications you have opted in to receive.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request through live chat or email and our team will handle it promptly. Data portability and objection rights are also available — just ask.
Not everyone at When PKR can see your personal data. Access to player account information is restricted on a role-based, need-to-know basis. Customer support agents can see what they need to help you — they cannot access payment credentials or KYC documents beyond what is required for their role.
We use cookies to keep the platform running smoothly and to understand how players use the site — nothing more. Analytics data is aggregated and anonymised. You can manage or clear cookies through your browser settings at any time without losing your account.
Privacy questions should not go unanswered. When PKR's support team is available around the clock via live chat and email. Whether you want to know what data we hold, update something incorrect, or raise a privacy concern, we will respond and take action — not just send you a template reply.
When PKR keeps your personal data secure, never sells it, and gives you full control over your information. Register today, deposit in PKR via JazzCash or Easypaisa, and start betting on PSL cricket, spinning slots, or playing fish games — knowing your privacy is in good hands.